FAQ

All orders are shipped within 3 business days. 

If you are in a real hurry, please email hello@veronicadearly.com and we can try and help you out. UK orders are sent by first class post so should arrive wihin 5 days after shipping. 

Small overseas orders are all sent via regular airmail – for most places this service should take 5-7 working days, however sometimes customs steps in to hold up parcels so unfortunately we cannot offer guaranteed delivery dates for overseas. That said, of course we will do our best to get everything to you as quickly as possible.

 

Unless you chose to add tracking to your order, we send everything via Second Class via Whistl. If you are in the UK please allow 5 working days for your order to arrive. Overseas can take up to 3 weeks. If this time has passed please get in touch with us on hello@veronicadearly.com with your order number.

Currently the only products with tracking are Rock n Roll Bride Planners sent overseas. If you have ordered one of these and not received a tracking number please drop us a line hello@veronicadearly.com and we will send it over for you. 

More tracking options will be available in future as we update our shipping processes. 

Payments can be made with paypal or stripe, both are widely used and secure payment gateways offering buyer protection, so you can be confident when you make your purchase. 

You do not need to create an account to make an order but it will make it quicker to checkout on future orders. 

If you have any difficulty at all in placing your order email us hello@veronicadearly.com and we will do everything we can to help you. 

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Please place orders using the online checkout process. Payments can be made with paypal or stripe, both are widely used and secure payment gateways offering buyer protection, so you can be confident when you make your purchase. 

You do not need to create an account to make an order but it will make it quicker to checkout on future orders. 

If you have any difficulty at all in placing your order email us hello@veronicadearly.com and we will do everything we can to help you. 

Oh no! If any part of your order is missing, or any item is faulty, please let us know as soon as you can by emailing hello@veronicadearly.com and we will sort it out for you. 

If you wish to return or exchange any of the items in your order please email hello@veronicadearly.com with your order number to let us know. 

Items need to be returned in their original packaging in a resaleable condition, please either include a copy of your original dispatch note or ensure that the order number and your email address are included within the packaging. 

We have a catalogue for wholesale buyers, head to our trade area and we can send you the catalogue and some more information. 

We use a selection of carefully chosen businesses to help us make some of our products. If you have any questions about a specific product supplier please get in touch and we'd be happy to point you in the right direction. 

We ship both clubs at the start of each month. We ship to the address associated with your subscription on your PayPal account at the time your last payment was taken. Please do make sure this is up to date so that your subscription arrives where you want it to. Please note that payments taken are for the boxes shipped the following month, so if your payment was taken in June, you will next receive the July box/pin. 

Yes, of course! Unsubscribe anytime by heading to your Paypal account, find your last payment, click it and click cancel. No further payments will be taken. If you have any issues please do get in touch on hello@veronicadearly.com

We are always looking for new stockists, please head to our trade account area to get in touch and we will send you everything you need. 

Not right now! Keep an eye on our social media channels, if any vacancies come up we will publicise on there. 

Please drop us a line hello@veronicadearly.com or fill out the form here and we will do our best to help you. 

For details on our environmental policy check it out here.